Skip to main content

Who do I contact if contributions are not being paid?

Who to contact and how to escalate if contributions are not being paid

If you have recently joined the pension scheme and have logged in for the first time and see zero contribution's being added for you, do not panic. This could be that you have just missed the contribution collection.

OR

The other option would be the contribution collection has not happened yet and over the new couple of weeks you will see contributions appear for you.

If this is not the case you would need to reach out to your employer and ask them why the contributions have no collected or if there is an issue.

The trustees are required under the provisions of section59(1)(a) of the Pensions Act 1990 (as amended) to ensure, in so far as is reasonable , that the contributions payable by you and your employer, where appropriate, are received by the Plan.

If you are concerned that any contributions have not been paid in accordance with the Plan rules then you can escalate this concern and you should contact:

  • Firstly, contact Digital Support Team by email - [email protected]

  • Then, if necessary, the trustees of the Plan and the employer

  • Then, if necessary, the Pensions Authority, Verschoyle House,  28-30 Lower Mount Street, Dublin 2

Did this answer your question?