Your Monthly contributions are collected every month via Direct Debit. You need to set up a direct debit to allow this to happen.
This is a secure service; we will never store your bank details.
Provided you have uploaded the completed SIF file by the 5th of the month, the total pension contributions for each pay period will be debited from your bank account between the 10th and 14th of that month (depending on when weekends or bank holidays fall). This means if you pay monthly and your pay date is the end of the month, your total contributions will be deducted between the 10th and 14th of the following month. If you pay weekly we will add up all contributions for that period and deduct them in one go, between the 10th and 14th of the following month.
There are 2 additional payment dates of the 17th and 27th. These dates will only retry to collect failed payments with pay period end dates on or before the 5th of the current month.
Setting up your Direct Debit
Use the instructions below to set up Direct Debit to pay your company contributions.
1 - Sign in to your account if you are setting up the D.D for the first time you can set the D.D up on the homepage located in the To Do List. If you need to change the D.D after the first set up please select the 'Menu' icon in the top right-hand corner. Select Company Details then click on the Billings box.
2 - Fill in your payment details
Clicking on Add new mandate will redirect you to a secure service where you can fill in your payment details (as seen below).
Press the Set up Direct Debit button only if you have authority to set up the D.D mandate then Confirm to finish setting up your Direct Debit.
If you do not have the authority to set up a D.D Mandate- please untick the box 'I can authorize Direct Debits on this account myself' and follow the below steps:
If your Company requires more than 1 Signatory please follow the below steps
DD Upload Process
Log into MyPension365 portal>Home Screen> Click Company Details > Click Billing > Click Add New Mandate.
You will need to complete the following fields :
Select Create Mandate
Enter Country
Enter Account Details
If your internal controls require two signatories on Direct Debit Mandates you need to untick the following box as you complete the details on the portal:
Click Set Up Mandate
An email will be sent to your account (the email you entered on the mandate screen)
Click Complete Mandate Set Up on email received.
This brings you to the You’re Almost Done! screen. You will be asked to print, sign and upload the mandate form as per the message on the screen shots below:
