**Please note as an Employer you are responsible for the data you have entered on the file.
Once your SIF has been uploaded to the platform you must check your contribution amounts by clicking View Contributions section .
On this screen you will see the total amount of the contributions uploaded. You should also see a 'Pay Now' button on this page.
If you have entered the incorrect amounts on the SIF please notify the Digital support team by email - [email protected]
The system has a cut off date listed as 5th of every month, if your file is uploaded before or on the 5th we will collect your D.D automatically. If you upload your contributions after the cut off date you must select Pay Now button to manually trigger your D.D collection.
The Pay Now button will only be available as long as the following requirements are met:
You have an active direct debit mandate set up.
There is not already a payment run in progress
If there is already a payment run in progress and you upload further contributions, you will need to wait until the current D.D completes before the 'Pay Now' option becomes available again. If there is currently contributions being deducted you will see the message below:
If you decide not to use the Pay Now function the D.D process will begin around 7th of the month.
You will receive a notification the following day, via email telling you how much will be collected.
If you have made a mistake in your contributions please email the Digital Support Team within the first working day we can cancel the D.D but anytime after this we cannot cancel payments - [email protected]
Important:
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