Cookies Policy

Cookies policy

Updated over a week ago

This document describes how we use cookies and other online technologies on our websites. It applies to anyone who visits our websites or apps, and should be read along with our Privacy Statement, Data Privacy Notice and website terms and conditions.

When we use the words we, our and us here, we mean New Ireland, New Ireland Assurance or New Ireland Assurance Company. The word cookie in this document can also refer to other technologies, such as pixels or tags that collect information when you use our website or apps.

What are cookies?
Cookies are small pieces of information, placed on your device by us when you visit a website or use an app belonging to us. Some of these cookies can be recognised by websites when you visit them. This can help keep track of your preferences, and also helps us keep our website and apps secure. Information about how you can manage cookies is provided further on in this document.

How do we use them?
The information collected by cookies enables us to understand the use of its site, including the number of visitors it has, the pages viewed per session, time exposed to particular pages etc. This in turn helps to provide visitors with a better experience. We will not attempt to personally identify visitors from their IP addresses. Cookies do not in any way compromise the security of your computer.

The cookies we use (see the table further on in this document) help make our website work or to give you a better experience in different ways, including:

· Improving the way our services work

· Others help with the security of our websites and apps. For example, if you are logged in to our Pensions Scheme Online.

· Some support delivery of webinars or videos we have on our websites.

How long do the cookies last?

Type of Cookie



These cookies are temporary and expire once the user closes their browser (or once the session ends).


This category encompasses all cookies that remain on a user’s hard drive until a user erases them or their browser does, depending on the cookie’s expiration date. All persistent cookies have an expiration date written into their code, but their duration can vary.

Who provides the cookie?

Type of Cookie


First Party

Placed by NIAC on a user’s device and used only by it.

Third Party

These are Cookies that are owned by other organisations (a third party such as our advertising partners) and that may be used when you visit MyPension365. NIAC does not have any role in the Cookie lifecycle for these cookies, nor does it have access or control over the information the Cookie gathers for the Third Party. This would be solely accessible by the third party organisation who set it.

We do not currently have Third Party Cookies on MyPension365.

What categories of cookies do we use?
The cookies that we may use fall into four categories: necessary, functional, performance and advertising.

Necessary cookies

These allow users to move around and access secure areas of MyPension365. Without them, we cannot provide the services users may want or request. Users do not need to give consent for necessary cookies to be used – they will be set automatically if the user uses MyPension365. In order for a cookie to be deemed strictly necessary, the service must have been explicitly requested by the user and the use of the cookie must be restricted to what is strictly necessary to provide that service.

Functional cookies

These allow MyPension365 to remember choices that users have made on previous visits. This could include things like preferred language, or changes the user has made to the size of the text on a specific page. They can keep track of progress when completing online application forms. Functional cookies can also be used to provide services the user has asked for, like watching a video or using live chat on MyPension365.

Performance cookies

These collect information about how users use MyPension365. They tell us which pages are viewed most often, and whether error messages appear on those web pages.

We do not currently use functional cookies on this website.

Advertising cookies

Advertising cookies (also called targeting cookies) help us shape our advertising and make it more relevant for customers. We and our third party advertising partners use these cookies to understand what users are interested in, and to identify what other sites may have directed users to MyPension365. If users do not consent to these cookies, they may experience less targeted advertising. Our advertising partners can also use these cookies to understand user interests and show relevant adverts on other websites across the internet, based on the products and services that users have shown an interest in on our Online Services.

We do not currently use advertising cookies on this website.

What cookies do we use on MyPensions365?

Cookie Name




Cookie Provider


This is an API cookie that ensures the session remains valid.





This cookie is set by the cookie compliance solution from OneTrust.

It stores information about the categories of cookies the site uses and whether visitors have given or withdrawn consent for the use of each category. This enables site owners to prevent cookies in each category from being set in the users browser, when consent is not given.

The cookie has a normal lifespan of one year, so that returning visitors to the site will have their preferences remembered. It contains no information that can identify the site visitor.


1 Year



This cookie is set by websites using certain versions of the cookie law compliance solution from OneTrust. It is set after visitors have seen a cookie information notice and in some cases only when they actively close the notice down.

It enables the website not to show the message more than once to a user. The cookie has a one year lifespan and contains no personal information.


1 year



This cookie enables the chat session and makes the chat application available. This requires your consent for activation


1 week



This cookie allows for authenticated chat via our chat application. This requires your consent for activation.


6 months


How can you manage cookies?
When you first visit MyPension365, you will be asked for how you want Cookies to be deployed. If you subsequently decide you wish to withdraw the choice that you have made, or amend the choice you have made, go to ‘Account’ and ‘Cookie Preferences’ and you will be able to do so. Alternatively, go to ‘Cookie Preferences’ in the website footer.

Changing your browser settings
You can also change the settings on your web browser to accept or reject all, or certain types of cookies. You will still be able to use most of our websites with no loss of functionality if cookies are disabled from the web browser. However, if you reject necessary cookies you may not be able to use or access certain banking service on your device.

Information on how to manage and disable cookies can generally be found in the privacy and help section of your browser’s website. If you want to disable cookies on other devices or browsers, you will need to disable the cookies on each device and on each browser separately.

Find out how to manage and disable cookies on popular browsers:

Visit for info about managing or opting out of receiving cookies.

Visit for info about opting out of advertising cookies.

Handy tips

Multiple users
If more than one person uses your device or if you share an IP address, the choices set by other people will apply to you as well, unless you change them. For example, if you share a computer with your family, you may see advertisements based on sites other family members have visited.

Cookies that are already on your device
Turning off cookies will not get rid of any that have been downloaded in the past. To get rid of them, you must delete them from your browser.

Changes to this policy
We may change this policy from time to time as we need to. If we make any changes, we will post those changes here.

Questions, comments, requests or complaints? Please get in touch with our Data Protection Officer.

For New Ireland customers

Postal Address: New Ireland Assurance, 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738

Telephone: 01 523 9810

For Bank of Ireland Life customers

Postal Address: Bank of Ireland Life, 87- 89 Pembroke Road, Ballsbridge, Dublin 4, D04 X738

Telephone: 01 703 9537

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