All Collections
Employee Support
Signing in to your account for the first time
Signing in to your account for the first time

How to activate your account and sign in to your MyPension365 account for the first time.

Updated over a week ago

Once your employer has created a MyPension365 account for you, you'll receive an email or letter asking you to sign in for the first time so that we can activate it.

Signing in with an activation email

If your employer gives us your email address, we'll send you an email asking you to activate your account.

To activate your account, click the Click here to activate your account button in the email. You'll be brought to a page where you can create a new password. 

Once you've created your password, you'll be taken to your dashboard. You can sign in at any time with your account name, email address and new password.

Signing in with a letter from your employer

If your employer doesn’t give us your email address when they set up your account, they’re responsible for providing you with temporary account details.

We will be provide you with a letter which will outline how to sign into your account.

You'll see the following page, where you can add an email address and create a password.You'll use these new details to sign in in future. 

I don't have an email address

We need you to provide an email address so you can access your online portal. We will only use it to send you important information about your pension plan. If you don't currently have an email address, you can set one up using a free provider, such as Gmail or Outlook.

I haven't received my sign in details

Contact your employer to check if they have enrolled you. If they have enrolled you with an email address, you can contact us  to find out your sign in details. If they didn't, they will need to resend you a letter with your sign in details.

Did this answer your question?