How do I sign in?

How to sign in to your MyPension365 account when you're an employee

Updated over a week ago

Once you've activated your account, to sign in to it you'll need:

  • your account name

  • your username (this is usually your email address)

  • your password

Step 1 - Enter your account name

When you first activated your account, we emailed you a unique link so that you could access it in the future. This link included your account name (which we use to identify the employer who enrolled you) at the beginning of the URL (website address). If you follow this link, you can skip this step and go to step 2.
If you don't have that email or link to hand but you know your account name, go to and type it in. Don't forget to select that you're an employee.

Step 2 - Enter your username and password

Next you'll be asked for your username and your password. Your username is often your email address. Once you've entered these you'll be signed into your account.

Need additional help?

I can't remember my account name

Click here for further details

I can't remember my email address

You can call us on (01) 5239705 ,  email us, or refer to your employer, to find out what email address you're using for your account. 

Incoming and outgoing calls may be recorded for service, verification, analysis and training purposes

I can't remember my password

Just click Forgot your password on screen and follow the instructions. You'll receive an email to the email address registered to your account with a link to reset your password. Don't forget to check your junk/spam folder if it doesn't appear in your inbox.

I haven't received my sign in details

Contact your employer to check if you're enrolled. If they have enrolled you with an email address, you can contact us to find out your sign in details. If they didn't, they will need to resend you a letter with details of how to sign in.



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