To sign into your account, you will need:

  • your account name

  • your username (this is usually your email address)

  • your password

Step 1 - Enter your account name
When your account was created, we emailed you a unique link from which to access it in the future. This link includes your account name at the beginning of the URL (website address). If you follow this link, you can skip this step and go to step 2.

If you don't have that email or link to hand but you know your account name, head to and type it in. Don't forget to select that you're an employer.

Step 2 - Enter your username and password
Next you'll be asked for your username and password. Your username is usually your email address. Once you've entered  these you'll be signed into your account.

Need help?

I can't remember my account name
If you can't remember your account name, just enter the email address associated with your Mypension365 account here and we will email you with your account name

I want to change my account name

I can't remember my email address
You can call or email us to find out what email address you're using for your Mypension365 account. Incoming and outgoing calls may be recorded for service, verification, analysis and training purposes.

I can't remember my password
Just click Forgot your password here and follow the instructions. You'll receive an email to the email address registered to your MyPension365 account with a link to reset your password. Don't forget to check your junk/spam folder if it doesn't appear in your inbox.


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